CUSTOMER IDENTIFICATION, SERVICE REDEMPTION AND PAYMENTS
in multi-channel service environment
Identifying customers in real-time and providing flexible access control, fast in-house payments and easy-to-use service redemption is essential for any business. Common problem with current “software silos” is that even the software itself works well, it does not confirm the modern requirement of making processed data available for the other in-house systems and personnel. Also building one-to-one interfaces and communication channels between existing software systems is a never-ending process and will end up in situation where changing software vendors and even updating existing software is extremely difficult.
Customer information and activity history should be available for all in-house systems so that different functions can provide accurate service and deliver best possible customer experience.
Modern customers also expect to receive high-class service and maximum value for their money and time; Admission and use of available services should be fast and take place without queuing. The trend is that customers want to purchase services before-hand or get invoiced afterwards or during check-out. Increasing number of Customers, especially Corporate Customers, are willing to pay extra value for high-class VIP services – at the same time also their expectations for the received service quality is getting higher.
ONSITE SERVICE PAYMENTS ARE REPLACED BY REAL-TIME SERVICE REDEMPTION
We help our customers to digitalize their in-house services to the 21st century:
– no more paper slips or tickets
– no more notebook or Excel based customer registries or bookings
– no more scattered customer data in software silos
– no more manual labor when counting usage and creating invoices
Our turn-key solution is operating 24/7 in a secured and reliable Amazon cloud.
Please see our customer testimonials and contact us to find out how we can help grow your business and improve the customer experience.