Service Digitalization – Part 2 In this second chapter let’s see some examples how identification, payments,  service redemption is done the “old fashioned way”. Sometimes it seems like it is still the year 1969 and innovations like computers, […]
Service Digitalization – Part 1 What is Service Digitalization? The Gartner glossary defines digitalization as “the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving […]